Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
stillmarten ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage our services.
By using this website, you consent to the data practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, postal address, and postcode
- Service information: Details about your garden and services requested
- Technical data: IP address, browser type, operating system, and browsing behaviour on our site
- Communication records: Records of correspondence if you contact us
How We Use Your Information
We use personal information for the following purposes:
- Responding to enquiries and providing quotes
- Delivering the services you have requested
- Sending service-related communications
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: Where you have given explicit consent
- Contract: Where processing is necessary to fulfil a contract with you
- Legitimate interests: Where we have a legitimate business interest that does not override your rights
- Legal obligation: Where we must comply with legal requirements
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service providers who assist our operations (under strict confidentiality agreements)
- Professional advisers such as accountants or legal counsel
- Authorities where required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:
- Enquiry data: 2 years from last contact
- Customer records: 7 years after service completion (for legal and accounting purposes)
- Marketing preferences: Until you withdraw consent
Your Rights
Under data protection law, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Erasure of your data in certain circumstances
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise any of these rights, contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be notified via our website. We encourage you to review this policy regularly.
Contact Us
For questions about this privacy policy or our data practices:
stillmarten
Unit 7, Parkway Business Centre
Princess Road, Manchester M14 7LU
Email: [email protected]
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.